At BetMGM, we believe that online gaming "when done in the spirit of fun” can offer an unsurpassed level of excitement. However, when in those instances a person exhibits problem-gambling behavior, we believe it is our responsibility to offer information and assistance.

This document was created to inform customers of the perils associated with compulsive gambling and serve as a means of prevention to those who have problem gambling tendencies.

Please take a moment to read through this information, as it will not only help you avoid excesses, but provide you with the means to maximize your enjoyment while gaming responsibly.


If you or someone you know is experiencing the addiction of compulsive gambling, it's important to remember that intervention and treatment are readily available.

The Problem Gambling Hotline is a confidential service open 24 hours a day, 7 days a week, and is staffed by trained professionals who understand the nature of the disease and are committed to helping those in need.

If you or someone you know has a gambling problem and wants help, call 1-800-522-4700 or visit


The Problem Gambling Coalition of Colorado’s website ( provides information, education and referral services for anyone affected by problem gambling.


The Problem Gambling Coalition of Colorado’s mission is to increase awareness, advocate treatment and promote research and education on problem gambling. Their goal is to provide up-to-date Colorado specific information and links to other Resources. PGCC’s Vision is an ever-increasing role in restoring and maintaining the quality of life of individuals and communities impacted by problem gambling. The PGCC will be a recognized contributor and leader in that movement. The Problem Gambling Coalition of Colorado maintains a position of neutrality of gambling, recognizing that most people who gamble do so for recreation and suffer no serious problems.


BetMGM customers are able to temporarily suspend their account  from further gaming if they have developed gambling-related problems or feel at risk of developing gambling-related problems. You can temporarily suspend your account for any period from 72 hours  to 365 days. You can request temporary suspension in the form of a “time out” (cool-off) by submitting a request through your account by logging in and selecting the “Responsible Gaming” option or by clicking here.

You can set Responsible Gaming limits including deposit limits, loss limits and time limits by logging in to your account and selecting the “Responsible Gaming” option or by clicking here.


The Problem Gambling Coalition of Colorado’s voluntary statewide self-exclusion program will ban you from participating in licensed sports wagering in Colorado for a duration of three (3) years,  five (5) years, ten (10) years or for a lifetime. An individual’s voluntary self-exclusion will not end unless and until the person provides notification to the Problem Gambling Coalition of Colorado of his or her wish to be removed after the term of self-exclusion expires. To request placement on the PGCC’s voluntary statewide self-exclusion list, You must sign up online via the PGCC’s website at

If you want to take a break or stop playing for any other reasons than the prevention of gambling-related problems, we also offer a service closure option available by contacting our Customer Service team.  You can also access this option through your account by clicking here.


Like many other addictions, compulsive betting is rooted in an uncontrollable urge and obsession, which if left unchecked, can lead to financial hardship.

Unfortunately, one of the most common symptoms of this disease is deception; problem gamblers will go to great lengths to hide the problem, not just from others, but also from themselves. As a result, detection can come late after adverse consequences are reveled and with dire consequences.

A negative vicious cycle often develops, wherein the gambler seeks relief or even a solution through increased gambling. The ensuing financial and emotional deterioration affects every aspect of a bettor's life from family and friends to business colleagues and associates.

Compulsive gambling is a disease that does not discriminate. Anyone is susceptible regardless of gender, age, race, or financial status. Fortunately, once detected, it is an addiction that can be successfully treated.


  • Sacrificing time from work or family in order to gamble
  • Repeated inability to stop or control betting
  • Borrowing money to gamble or to pay off previous bets
  • Use of gambling as an emotional escape
  • Self-neglect or neglect of family due to gambling
  • Lying about time or money lost to betting
  • Gambling more in order to recoup previous losses ("chasing")
  • Obtaining money for gambling by selling/pawning personal property
  • Feelings of hopelessness, depression or suicide

Too much of anything can be bad for you, so we encourage all of our players to know their limits and stay within them.  Review the rest of this information to find out more about how we’re creating a fair and Responsible Gaming environment for everyone to enjoy.